RevvLine — Privacy Policy
Last updated: 17/08/2025
Company: RevvLine Pty Ltd
1. Quick summary
We collect the personal information we need to run raffles and memberships, process payments, verify winners, and provide customer support. We use personal information to operate draws, prevent fraud, deliver prizes, and — with your permission — send marketing. You can request access, correction or deletion of your data and opt out of marketing at any time.
2. About this policy
This Privacy Policy explains what personal information RevvLine collects, why we collect it, how we use and disclose it, and how you can manage your information. It applies to information collected through our website, emails, customer service, promotions, and membership systems.
3. What personal information we collect
We may collect the following personal information depending on how you interact with us:
Identity & contact: name, email address, phone number, postal address, date of birth (for age/eligibility checks).
Account & membership: username, hashed password, membership tier, subscription status and ticket numbers.
Payment & transaction: transaction records, payment token (we do not store full card numbers), invoice details.
Verification: identity documents (only where required to verify a winner or comply with regulations).
Technical & usage: IP address, device/browser details, cookies and analytics data, login timestamps, purchase history.
Communications: support messages, complaints and dispute records.
4. How we collect information
We collect information:
Directly from you when you register, buy tickets, subscribe, contact support, or enter a promotion.
Automatically via cookies, logs and analytics when you use our website.
From third parties such as payment processors, identity-check providers, or public sources when needed.
5. Why we collect and how we use it
We use personal information to:
Provide and manage raffles, ticket sales and memberships.
Process payments, refunds and manage billing.
Verify winners, deliver prizes and prevent fraud.
Send transactional messages (entry confirmations, winner notices).
Send marketing (only with your consent).
Meet legal, regulatory and permit requirements (including record-keeping for raffle licences).
Lawful bases / legal grounds: Your consent, performance of a contract (tickets/memberships), and compliance with legal obligations.
6. Sharing your information
We may share personal information with:
Payment processors: Stripe, PayPal or similar — they handle card/payment data.
Email/marketing platforms: Mailchimp, Klaviyo or SendGrid for newsletters/transactional emails.
Hosting & infrastructure: AWS, Vercel or DigitalOcean for website hosting and backups.
Analytics & ads: Google Analytics, Facebook Pixel for performance and ad targeting.
Fulfilment & prize partners: couriers and suppliers for prize delivery.
Identity & fraud checks: third-party providers when verifying winners or investigating suspicious activity.
Regulators or law enforcement: where required by law.
We require all service providers to protect your data and limit use to providing services to RevvLine.
7. Overseas transfers
Some service providers may store or process personal data outside Australia. Where we transfer data overseas, we take reasonable steps to ensure it is protected (contract clauses, reputable providers, security measures). Contact us if you want a list of countries or providers we use.
8. Cookies & tracking
We use cookies to run the site and improve your experience:
Necessary cookies: login, cart, security.
Analytics cookies: Google Analytics for usage insights.
Marketing cookies: remarketing and ad tracking.
You can manage cookie preferences via the cookie banner or through your browser settings. Disabling certain cookies may affect functionality.
9. Marketing & opting out
We only send marketing emails if you’ve opted in. Every marketing email includes an unsubscribe link. You may also email privacy@revvline.com to stop marketing messages.
10. Storage & retention
We retain personal information only as long as required for the purpose it was collected or to meet legal obligations. Typical retention periods (examples):
Financial & tax records: 7 years.
Membership & ticket records: 5 years after last activity.
Support & complaint records: 2 years after resolution.
Server logs & analytics: 90 days (anonymised data may be kept longer).
11. Security
We use appropriate technical and organisational safeguards (HTTPS/TLS, secure hosting, access controls, backups). Payment card data is handled by PCI-compliant third-party processors; RevvLine does not store full card numbers.
12. Your rights
Under the Privacy Act and the Australian Privacy Principles you may:
Request access to your personal information.
Ask us to correct inaccurate info.
Request deletion (subject to legal retention needs).
Object to or restrict certain processing (in some circumstances).
Lodge a complaint with us (privacy@revvline.com) or with the OAIC if unresolved.
We’ll respond to requests within a reasonable timeframe.
13. Minors & age limits
Our services are intended for people aged 18+ unless a promotion states otherwise. We do not knowingly collect personal data from minors for ticket purchases. If you believe we have collected information about someone under the applicable age, contact us.
14. Changes to this policy
We may update this Privacy Policy. The “Last updated” date will reflect changes. We’ll notify you of major changes via the website or email where appropriate.